Delivery

At Milan Beds Ltd, we deliver our beds, mattresses and bedroom furniture across the UK.

We aim to provide a reliable and straightforward delivery service, ensuring your order reaches you safely and within the estimated timeframe provided.

Delivery Times

Delivery times can vary depending on the product, availability and whether the item is made to order.

The estimated delivery timeframe will be displayed on the relevant product page or provided during the checkout process.

Please check the estimated delivery information before placing your order.

Delivery Information

When placing your order, please make sure that your delivery address, telephone number and other contact details are correct.

For larger bedroom furniture items, including beds, ottoman beds and other bulky products, delivery may require additional assistance due to the size and weight of the item.

Please ensure that suitable access is available to the delivery address, including doorways, hallways, stairways and other access points where applicable.

Where required, Milan Beds Ltd may contact you using the details provided with your order to arrange or confirm delivery.

Delivery Delays

We always aim to deliver orders within the estimated timeframe provided. However, occasional delays may occur due to manufacturing, product availability, transportation, adverse weather conditions or circumstances outside our reasonable control.

If your delivery is delayed or you have any questions regarding the progress of your order, please contact our customer service team.

Returns

At Milan Beds Ltd, we want you to be happy with your purchase.

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable UK consumer law and any applicable legal exceptions.

How to Request a Return

If you wish to request a return or cancel an eligible online order, please contact us using the details below:

Email: info@silver-otter-299419.hostingersite.com
Phone: 07587 568556

Please provide your order number, contact details and information about the product you wish to return.

Our team will provide you with the relevant information regarding the return process.

Condition of Returned Products

Products should be returned in their original condition wherever reasonably possible.

Customers are responsible for taking reasonable care of products while they are in their possession. Items should be handled appropriately and, where possible, returned with their original packaging and accessories.

Where a product has been damaged or its value has been reduced due to unnecessary handling, applicable deductions may apply in accordance with UK consumer law.

Bespoke & Made-to-Order Products

Some products available from Milan Beds Ltd may be customised or made specifically according to a customer’s requirements.

Customised, personalised, bespoke or made-to-order products may not be eligible for cancellation where an applicable legal exception applies.

If you are unsure whether a product is eligible for cancellation or return, please contact us before placing your order.

Damaged or Faulty Products

If your product arrives damaged, faulty or not as described, please contact Milan Beds Ltd as soon as possible.

We may ask you to provide photographs, videos or additional information about the issue so that we can properly assess the product and determine the appropriate solution.

Depending on the circumstances, we may arrange a repair, replacement, refund or another appropriate remedy in accordance with applicable UK consumer law.

Your statutory rights are not affected by this policy.

Refunds

Where a refund is applicable, it will normally be issued to the original payment method in accordance with applicable UK consumer law.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Contact Us

If you have any questions about delivery, returns, products or an existing order, our team is happy to help.

Milan Beds Ltd

Email: info@silver-otter-299419.hostingersite.com

Phone: 07587 568556

WhatsApp: 07587 568556

Address:
35 Thorn Royd Drive
Bradford, West Yorkshire
BD4 0NR
United Kingdom

Milan Beds Ltd — Comfort. Quality. Style.